Privacy & Security
Privacy | Security | Safety Recommendations
TCB respects your wishes to keep your personal, financial, and other information private. We also recognize the risks related to fraud. That is why TCB promises and provides exceptional privacy and security online or otherwise.
WHAT IS PRIVACY?
Collecting only select information
Sharing information with few outside parties
WHAT IS SECURITY?
Restricting account access
Protecting account information
TCB Privacy
TCB collects personal and financial information for business purposes, in order to conduct transactions that customer requests. The bank collects this information in a practical - non intrusive manner. We do not share information with outside marketers. All of our service providers must comply with our privacy and security standards.
INTERNET PRIVACY - TCB only collects personal and financial information submitted through the site by consumers or applicants. The bank discloses Online Banking and Bill Pay users' information to internet banking service providers, only for the purpose of facilitating these services, or as permitted by law. The website downloads cookies to a temporary file, which make visits to the site more user-friendly. These cookies do not compromise the privacy of internet users, and are removable by users.
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TCB Security
TCB helps prevent fraud by restricting account access, and protecting personal and financial information.
EXCLUSIVE INTERNET ACCESS - TCB provides Online Banking customers a user ID and password to login to their accounts. The user must then register their PC, and answer a series of questions, as an added measure to ensure authorization. The password screen displays a familiar image that users pre-select, in order to verify that the site is not an imposter site hosted to extract sensitive information.
INTERNET PROTECTION - TCB hosts a secure website, which encrypts customer information so that it is only legible to authorized users. The forms on the site are also encrypted.
Safety Recommendations
To help prevent fraud, please make habit of the following practices:
*create easy to remember, hard to guess passwords (avoid standard names)
*create easy to remember, hard to guess PIN numbers (avoid popular dates)
*memorize passwords, PINs, and other confidential information
*avoid sharing or writing down any confidential information
*change your password and PIN periodically
*reconcile statements with records and receipts in a timely manner
*report lost or stolen cards or checks immidiately
*dispute questionable charges immediately
*keep recent statements and active cards in a safe place
*shred old statements and cards, which show confidential information
